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A Better GYEEDA Agenda. Critical News, 8th September 2013

Posted by Business in Ghana on September 8, 2013

Sydney Casely-Hayford, sydney@bizghana.com

Sometimes you have to give credit where it is due, sometimes you leave things alone, sometimes you have to call people to task and sometimes you simply throw your hands up in the air in despair and move on.

This week, congratulations to ECG for stepping to the grid.  I tried to recall the last time I had a power outage and I failed.  We have fixed something at the powerhouse and I am pleased to note that the people’s voice made a difference to this cause.  Had we not persistently called Government out, we would still be sitting in it.  So I appreciate the ECG response but they should not forget that billing issues are still awkward and response times when we have critical failure is still on their doorstep.  We still have voltage and current levels to fix, but I think there is now focus at the company, so until we fix the cheap Chinese meters, improperly calibrated and running at faster rates than tariffed, we have a ways to go yet.

I am also taking my hat off to Ghana Water.  Again, we have had good supply and maintained a steady quality to homes (mi dzi mi fie asem).  Billing errors and late posting to customer accounts still bedevil us and I hope they are looking at resolving this with some electronic payments of sorts.  The technology is available, so make the investment and reap the benefits in the medium to long term. Read the rest of this entry »

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